> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plugins.avenvault.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AeroDesk Key Features

> Explore AeroDesk features including interactive ticket panels, smart cooldowns, HTML transcripts, analytics, and post-ticket reviews.

AeroDesk comes packed with features designed to streamline your Discord community's support workflow. From interactive ticket panels to automated FAQ detection, every feature is built to scale with your server.

## Feature Overview

* **Interactive Ticket Panels:** Deploy sleek dropdown menus with `/ticketpanel` allowing users to intuitively select their specific support category.
* **Dynamic Routing & Categories:** Route specific issues (for example, Billing, General) to dedicated staff roles with customized welcome messages for each category.
* **Advanced Claiming & Channel Lockdown:** When a staff member claims a ticket, the bot automatically revokes read/write permissions from the general staff team, locking the channel exclusively to the claimer and authorized Admins.
* **Smart Cooldowns & Tiered Limits:** Prevent ticket spam with global cooldowns, and reward VIPs or Server Boosters with higher ticket limits using role-based tiers.
* **Automated FAQ Detection:** The bot actively monitors tickets for predefined keywords and instantly replies with automated solutions, logging trigger metrics in the background.
* **Comprehensive Analytics:** Track global metrics including total tickets opened, closed, and FAQs answered. View real-time data using the `/stats` command.
* **HTML Transcripts & Cloud Storage:** Upon closure (with optional modal-based closing reasons), the bot generates a beautiful HTML transcript, uploads it to a hidden log channel for Discord CDN hosting, and archives the URL in your database.
* **Post-Ticket Reviews:** Automatically sends a 1-5 star interactive dropdown menu to users via Direct Message to rate their support experience.