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AeroDesk comes packed with features designed to streamline your Discord community’s support workflow. From interactive ticket panels to automated FAQ detection, every feature is built to scale with your server.

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Feature Overview

  • Interactive Ticket Panels: Deploy sleek dropdown menus with /ticketpanel allowing users to intuitively select their specific support category.
  • Dynamic Routing & Categories: Route specific issues (for example, Billing, General) to dedicated staff roles with customized welcome messages for each category.
  • Advanced Claiming & Channel Lockdown: When a staff member claims a ticket, the bot automatically revokes read/write permissions from the general staff team, locking the channel exclusively to the claimer and authorized Admins.
  • Smart Cooldowns & Tiered Limits: Prevent ticket spam with global cooldowns, and reward VIPs or Server Boosters with higher ticket limits using role-based tiers.
  • Automated FAQ Detection: The bot actively monitors tickets for predefined keywords and instantly replies with automated solutions, logging trigger metrics in the background.
  • Comprehensive Analytics: Track global metrics including total tickets opened, closed, and FAQs answered. View real-time data using the /stats command.
  • HTML Transcripts & Cloud Storage: Upon closure (with optional modal-based closing reasons), the bot generates a beautiful HTML transcript, uploads it to a hidden log channel for Discord CDN hosting, and archives the URL in your database.
  • Post-Ticket Reviews: Automatically sends a 1-5 star interactive dropdown menu to users via Direct Message to rate their support experience.